Terms & Conditions

"We", "us", "our" means Newmarket Van Hire Ltd (company no. 09876543), registered in England & Wales, trading from Newmarket Hand Car Wash, Depot Road, Newmarket CB8 0AL.

"You", "the Hirer" means the person named on the rental agreement and any authorised additional driver.

"Vehicle" means the van or other vehicle supplied under the rental agreement, together with its keys, documents, accessories, tools and equipment.

Each hire is governed by (a) these Terms, (b) the rental agreement signed at collection, and (c) the booking confirmation. Where any of these conflict, the signed rental agreement takes precedence.

The minimum rental period is 4 hours (Man with a Van: 2 hours). A rental day is 24 hours from the time of collection.

• Minimum age 23, maximum age 75 (Luton tail-lift: 25–70).
• Full UK or EU driving licence held for at least 2 years.
• No more than 6 penalty points and no DR, IN, CD, BA, DD or UT codes in the last 5 years.
• Two proofs of address (utility bill or bank statement, dated within the last 90 days) plus a DVLA check code generated within 21 days of collection.
• Additional drivers must be declared at booking and present in person at collection. There is no additional driver fee.

• No security deposit is taken for standard self-drive or Man with a Van bookings.
• Payment is taken in full at collection via debit card, credit card or bank transfer. We do not accept cash for hires over £500.
• All advertised prices include comprehensive insurance, unlimited UK mileage and RAC breakdown cover.

• Collection and return take place at our Newmarket depot unless otherwise agreed in writing.
• A walk-around inspection is completed and signed by both parties at collection and return. Photographs are taken of all four sides, roof and load area.
• Late returns are charged at £15 per hour after a 60-minute grace period, capped at one full additional day's hire.
• Out-of-hours collection and drop-off can be arranged by prior agreement; an additional £25 fee applies.

Our fuel policy is the same as Parasika's: pick up full, bring back full. Vehicles returned with less fuel than at collection will be refuelled at the local pump price plus a £15 refuelling service fee.

Misfuelling (e.g. petrol in a diesel) is the Hirer's full responsibility and is not covered by insurance.

Unlimited mileage is included for journeys within mainland Great Britain. Travel to Northern Ireland, the Republic of Ireland, the Channel Islands or continental Europe must be agreed in writing at least 72 hours before collection and may incur additional insurance premiums.

The Vehicle must not be used:

• By any driver not listed on the rental agreement.
• Under the influence of alcohol, drugs or prescribed medication that impairs driving.
• For motorsport, racing, off-road driving or driving tuition.
• To carry hazardous goods, livestock, or more than 8 passengers.
• To carry a load exceeding the manufacturer's stated payload.
• For smoking or vaping — a £150 deep-clean fee applies.
• To transport pets without prior agreement (£40 valet fee).

Comprehensive insurance is provided through our underwriter and covers the Hirer and any declared additional driver for damage to the Vehicle and to third parties.

The standard insurance excess is £1,000 per claim. An optional Damage Excess Waiver is available from £15/day, reducing the excess to £250. The Hirer remains fully liable for damage caused in breach of clause 8.

• All new damage identified at return is recorded with photographs and an estimate is provided within 5 working days.
• Tyre, wheel, windscreen and underbody damage is the Hirer's responsibility and is not covered by insurance.
• Loss of keys, V5 or fuel cap is charged at cost plus a £45 admin fee.
• Interior damage, stains or odours requiring specialist cleaning are charged at £75–£250 depending on severity.

All Vehicles include 24/7 RAC breakdown cover. In the event of a breakdown, call the number on the key fob immediately. Do not authorise repairs yourself.

In the event of an accident, however minor, you must (a) stop, (b) exchange details with all parties involved, (c) take photographs and (d) notify us within 24 hours. A completed accident report form must be returned within 7 days, even if no third party is involved.

Parking fines, speeding fines, Dartford Crossing, ULEZ, congestion charges and Clean Air Zone fees incurred during the rental are the Hirer's responsibility. We charge a £25 administration fee for each notice forwarded to the relevant authority.

• Charged at £85 per hour, minimum 2 hours.
• Time is calculated from arrival at the first pickup address to completion at the final drop-off.
• Our crew will use reasonable care but cannot dismantle plumbed-in appliances, disconnect electrics, or carry items requiring specialist handling without prior agreement.
• Goods-in-transit cover up to £10,000 per load is included. Items of exceptional value must be declared in advance.

• More than 48 hours before collection: full refund.
• 24–48 hours before collection: 50% refund.
• Less than 24 hours or no-show: no refund.
• Cancellations due to bereavement, illness or extreme weather are reviewed individually and refunded at our discretion.

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Driving licence checks, address verification and payment details are retained for 6 years to meet our insurance and HMRC obligations. Full details are in our Privacy Notice.

We aim to resolve all complaints within 14 days. Please email info@newmarketvanhire.co.uk or call 01638 336021. If you remain dissatisfied you may refer the matter to the British Vehicle Rental and Leasing Association (BVRLA).

These Terms are governed by the laws of England & Wales and any dispute is subject to the exclusive jurisdiction of the English courts. Nothing in these Terms affects your statutory rights as a consumer.